FAQ's

Does Orelia jewellery contain Nickel?
All Orelia Jewellery is Nickel safe and falls within EU regulations.

Is ordering from you on the Internet safe and secure?
Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop.

Do you ship to my country?
We deliver to UK and Europe only at present.

What do I do if the goods I ordered haven't arrived?
Once goods have been dispatched, we will e-mail you. If you haven't received goods within specified time of delivery requested please e-mail info@orelia.co.uk

What should I do if I have problems placing my order?
Please contact us at Orelia Head office, details are on the Contact us page.

Do you offer wholesale prices to shops and other businesses?
Yes, we do, please go to the Wholesale page for details.

How accurate are the product images on the site?
The images are very accurate and have a zoom function so the item can be viewed in more detail.

How accurate are the measurements listed on your Web pages?
We do our best to ensure measurements and diameters are as accurate as possible.

Do you share my personal information?
Your personal information isn't supplied to any third parties and your details will be kept confidential. No third parties have access to our customer list. Please go to the Privacy Policy page for details.

How do I get you to stop emailing me your newsletter?
All you need to do is click on the link at the bottom of the newsletter and unsubscribe.

How can I pay for my order?
We accept payment using all major credit and debit cards.

Which credit and debit cards do you accept?
We accept Mastercard, Visa Debit, Visa Delta, Visa Electron, Maestro, Solo and Maestro.

When am I charged for my order?
All credit and debit cards will be debited at the point of order.

How will I know when my order ships?
Once your order has been dispatched you will be notified via e-mail or telephone.

Can I return my order?
Yes, you can please refer to the Delivery and Returns page for more information.

I'm not at home during the day. How can I get my goods?
Please give a delivery address at point of order where someone you know is in or your workplace address. If goods cannot be delivered as there is no-one in, a card will be put through your door, and goods will be held at the local post office.

What should I do if my goods were damaged in transit?
While every effort is made to protect goods during transit, if goods are damaged when you receive, then please contact us. Details can be found on the Contact us page.

What should I do if some of my order is missing?
Please contact us, details can be found on the Contact us page.

What should I do if you've sent me the wrong goods?
Please contact us, details can be found on the Contact us page.