Delivery & Returns

Delivery Options 

FREE UK & EUROPEAN DELIVERY- Spend over £25 and your order will be sent out with Royal Mail for FREE!

UK Standard - £2.95- Royal Mail 1st class Recorded Delivery, 3-4 days

UK Next Day  - £5.95- Royal Mail Special Next Day Delivery (Please note orders must be placed by 3pm Mon-Thurs to guarantee next day delivery)

Europe Standard - £4.00- Royal Mail International, 7-10 days delivery (no tracking information available)

Rest of World Standard - £7.00*- Royal Mail International, 7-10 working days delivery (no tracking information avaliable)

*Please note we currently do not ship to Russia 

Tracking is only available for deliveries within the UK.

Please note that orders need to be placed before 3pm, Mon-Thurs for Next Day Delivery. All prices show on the website include VAT, this is broken down on your invoice.

We aim to dispatch all orders on the same day if your order is placed before 3pm. Please note, we will email you if there are going to be any significant delays to delivery.



If you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 14 days, providing the goods are returned unworn and in their original packaging.

EXTENDED RETURNS CHRISTMAS 2017 - From 23/11/2017 to 26/12/12017 we will be allowing an extended returns period. The last date to return anything bought during this time will be 31/01/2018.

Unfortunately for hygiene reasons we cannot exchange or refund earrings or goods which have been removed from the packaging, unless they are faulty.

Please note items bought at sale price must be returned within 7 days for an exchange or refund. Please ensure you complete the Returns form that is sent with the item and return this in your package.

This does not affect your statutory rights.

It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Orelia we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to: Orelia Ltd, 2 Railway Approach, Station House, Worthing, West Sussex, BN11 1UR. 

If you have any queries regarding delivery and returns, please contact our customer service number 01273 675 556.