If you are not completely satisfied with your order, you can return it to us for a refund or an exchange within 30 days by following our Returns Portal.

We are unfortunately unable to accept the below unless faulty:

• Earrings or piercing jewellery
• Engraved pieces
• Worn goods or items returned not in their original packaging

If your item is faulty, please upload an image on the returns portal of the faulty item and our team will contact you for next steps.

Please note - £3.95 postage fee will be redacted from your final refund amount.

1. Package your items in their Orelia packaging
2. Please follow instructions on our Returns Portal 
3. Once you have recieved your shipping label from us via email, please post it back to us at your earliest convenience
4. A £3.95 returns shipping fee will be redacted from your final refund amount

Please return all goods to: Orelia Ltd 21 Hambridge Trading Estate, Willowbrook Road, Worthing, West Sussex, BN14 8NA

• Returned items will always be refunded to the original payment method used when placing your order, this includes Orelia gift cards.
• Once the parcel is received at Orelia we will e-mail you within 5 working days of receipt.
  
• Once we have issued the refund, please allow 7-10 working days for the funds to show up in your account.
• If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.
• A £3.95 returns shipping fee will be redacted from your final refund amount.
• Split payment purchases by gift card & card, will first be refunded back onto original gift card number. 

If your item becomes faulty within 6 months of purchase we are able to assist with a refund or a replacement for your item, please contact info@orelia.co.uk for further help. We are unable to refund or replace any items purchased more than 6 months ago.

This does not affect your statutory rights.