Delivery & Returns

Delivery

To ensure your order reaches you safely, all of our orders, including International, are now sent via Royal Mail's Signed For service. Please ensure someone is at your address to sign for the order. 

FREE DELIVERY OFFERS

UK - Orders Over £25

Europe - Orders Over £35

Rest Of World - Orders Over £45

ALL OTHER SHIPPING COSTS

UK Standard £2.95 Royal Mail 1st Class Signed For (2-4 working days)
UK Next Working Day £5.95 Royal Mail Next Day (excludes ROI. Orders must be placed by 3pm Mon-Thurs, excluding Bank Holidays)
Europe Standard £7.00 Royal Mail International Signed For (5-7 working days)
Rest of World Standard £10.00 Royal Mail International Signed For (7-10 working days)

 

*Please note we currently do not ship to Russia 

All prices show on the website include VAT, this is broken down on your invoice.

We aim to dispatch all orders on the same day if your order is placed before 3pm Mon-Fri. Orders placed on a weekend will be dispatched on Monday. 

 

Returns

If you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 14 days, providing the goods are returned unworn and in their original packaging.

Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. 

Please ensure you complete the Returns form that is sent with the item and return this in your package.

This does not affect your statutory rights.

It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Orelia we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to: Orelia Ltd, 2 Railway Approach, Station House, Worthing, West Sussex, BN11 1UR. 

If you have any queries regarding delivery and returns, please contact our customer service team info@orelia.co.uk

 

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