Delivery & Returns


  • All orders, including International, are sent via Royal Mail's Signed For service. Please ensure someone is at your address to sign for the order, or use our Click & Collect service (if you're in the UK).
  • We do not take responsibility for orders left outside the address when the customer is not in to sign for them.
  • We offer Click & Collect to UK customers via HubBox. With over 4,000 convenient collection points you never need to miss a delivery! See cost details below.
  • During peak times (public holidays, promotions, Black Friday & Xmas) orders may take slightly longer to reach you than the time frames listed below. 
  • We aim to dispatch all orders on the same day if your order is placed before 4pm Mon-Fri. Orders placed on a weekend will be dispatched on Monday. 


Under £25 Over £25
UK Royal Mail Tracked 48 £2.95 Free UK Royal Mail Tracked 48 Signed For (2-4 working days)
UK Click & Collect £2.95 Free Collect from over 4000 convenient HubBox locations (3-5 working days)
UK Next Working Day £5.95 £5.95 Royal Mail Next Day (excludes ROI. Orders must be placed by 3pm Mon-Thurs, excluding Bank Holidays)
Under £35 Over £35
Europe Standard £7.00 Free Royal Mail International Signed For (5-7 working days)
Under £45 Over £45
Rest of World Standard £10.00 Free Royal Mail International Signed For (7-10 working days)


Christmas Returns

To make Christmas easier, we've extended our returns policy so that anything purchased from 20th November 2018 until the 21st December 2018 can be returned (within our standard Returns Terms & Conditions listed below) until the 14th Jan 2019.



If you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 14 days, providing the goods are returned unworn and in their original packaging.

Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. 

Please ensure you complete the Returns form that is sent with the item and return this in your package.

This does not affect your statutory rights.

It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Orelia we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to: Orelia Ltd, 2 Railway Approach, Station House, Worthing, West Sussex, BN11 1UR. 

If you have any queries regarding delivery and returns, please contact our customer service team


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