Careers at Orelia

Orelia is Hiring!

Company profile:

Launched in 2008, Orelia is a leading multi-channel fashion jewellery business with a thriving online business also supplying to major online retailers and boutiques. Born out of a need for beautiful, fashionable, good quality yet affordable jewellery, Orelia bridges the gap between high street and designer brands.

Distribution Centre Supervisor

Location - Worthing Distribution Centre

Reports To: Distribution Centre Manager

Full time – 35 hours per week

£27k-£29k

About Us

We are a fast-paced, multi-channel business operating across retail, wholesale, and e-commerce markets. Our distribution centre serves stores, wholesale customers, and online shoppers worldwide. We are looking for a proactive and experienced Distribution Centre Supervisor to help drive operational excellence and customer satisfaction across all channels.

Position Overview

As the Distribution Centre Supervisor, you will oversee the daily operations of our warehouse to ensure accurate and efficient receiving, inventory management, order picking, packing, and dispatch processes. You'll lead a team focused on meeting the needs of retail stores, wholesale clients, and e-commerce customers — balancing speed, accuracy, and cost-efficiency.

Key Responsibilities

Supervise and coordinate warehouse operations across retail, wholesale, and e-commerce fulfilment channels.

Allocate resources based on fluctuating order volumes, promotions, and seasonal demand.

Lead, train, and support a team of warehouse operatives.

Ensure accurate picking and packing of orders for store replenishment, wholesale orders, and direct-to-customer shipments.

Monitor order processing times and maintain high order accuracy, dispatch times, and returns handling.

Implement and maintain best practices for multi-channel fulfilment workflows.

Liaise with all department teams to ensure real-time stock accuracy across all platforms.

Oversee inbound operations including supplier deliveries, cross-docking, and stock put-away.

Drive continuous improvement initiatives around warehouse layout, pick strategies and packing efficiency.

Use business systems to track orders, inventory, and team productivity.

Requirements

3+ years of warehouse or distribution experience, ideally in a multi-channel environment.

1+ years in a supervisory or team lead role.

Strong understanding of retail, wholesale, and e-commerce order fulfilment models.

Familiarity with integrated order management systems.

Demonstrated leadership, team-building, and communication skills.

Comfortable working in a fast-moving environment with competing priorities.

Flexible and willing to work weekends or extended hours during peak seasons.

What We Offer

Competitive salary and benefits package

Staff discounts

25 days annual leave

How to Apply

Please send your CV and a brief cover letter to glenn@orelia.co.uk, referencing "Distribution Centre Supervisor – Orelia" in the subject line.

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Digital Customer Service Assistant – Part Time, Brighton

We have a exciting opportunity for someone who shares our passion for delivering an exceptional customer experience, to join our Digital Customer Service team at Orelia.

As a Digital Customer Service Assistant, you will be the primary point of contact between Orelia and our online customers. You will support and advise customers who are placing orders, requesting information, returning purchases, making complaints and efficiently managing all customer enquiries and returns. In doing so you will strive to gain and retain customers by offering a service that is second to none.

This is a part-time, hybrid role requiring two days per week in our Brighton head office. The position is 20 hours per week, typically worked as four hours per day with flexible scheduling. Potential to increase hours during busy periods.

Main Responsibilities
• Provide excellent levels of customer service to our customers
• Main point of contact for customers via email, phone and live chat
• Deal with general phone and email enquiries
• Deal with customer service responses through our social media platforms
• Respond to all customer reviews through our review channels
• Ensuring we are monitoring any issues that arise from customers and passing them on to the relevant team to guarantee improved future service.
• Dealing with the DC & Shipping partners
• Weekly customer service reporting

The Ideal Candidate

ESSENTIAL SKILLS AND EXPERIENCE
• Excellent verbal and written communication skills
• Good typing speed and the ability to respond quickly and effectively
• Good rapport building skills
• Empathetic, caring and an active listener
• Strives for 5-star feedback
• Self-motivated
• Results driven
• Ability to demonstrate strong and objective complaint handling

DESIRABLE SKILLS AND EXPERIENCE
• Previous experience of a similar role providing customer support via web chat, telephone, email and letter
• Assertive
• Experience using Gorgios ticketing platform
• Experience working with Shopify

The successful candidate can expect:

• £12.71 ph
• Hybrid working, with office in central Brighton
• Peoples Pension
• 25 days holiday pro rata and your birthday off
• Staff discount

How to Apply

Please send your CV and cover letter to kayleigh@orelia.co.uk and info@orelia.co.uk.

No agencies please.