Terms & Conditions

Terms & Conditions of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays for which we will not be responsible. Please refer to the Delivery & Returns page for further information. 

Orelia Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.



When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Colour, Shade and Size

Orelia Ltd reserve the right to make slight amendments to products on the website including differences in colour, shade and size. Once in receipt of goods the customer can return if not satisfied with the variations from website to actual article. The Customer's statutory rights will not be affected.


Privacy Policy

Our privacy policy tells you how we will use your personal information and details of this can be found at Privacy Policy. By using this Website, you consent to using your personal data for the purpose of dispatching goods and related matters as described and warrant that all data provided by you is accurate.



All items displayed on the Orelia Ltd website are the copyright of Orelia Ltd. The designs are owned by Orelia Ltd and direct plagiarism will result in legal action.


Changes to Website

Orelia Ltd reserve the right at any time and without notice to amend, remove or vary any page of this Website.


Returns Policy

Orelia jewellery comes with a 14 day money back guarantee.

If there is any reason that you are not totally satisfied with your purchase, just return it to us within the 14 days for a full refund or exchange. This does not affect your statutory rights. Please ensure you complete the Returns form that is sent with the item.

It is advisable to send the item by Recorded delivery for your own records. Once item is received at Orelia we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Unfortunately, for hygiene reasons, we cannot refund or replace earrings and goods which have been removed from the packing card, unless they are faulty.

Please send items back to: Orelia Ltd, Station House, Worthing, West Sussex, BN11 1UR


Company Name and Registered address

Orelia Ltd Head office address is:

Orelia Ltd
Station House, Worthing, West Sussex, BN11 1UR

Orelia Ltd Company Registered number is: 05414088
Contact Telephone number: +44 (0)1273 675 556
E-mail address: info@orelia.co.uk

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