If there is any reason that you are not totally satisfied with your purchase, just return it to us within 30 days for a full refund or exchange. This does not affect your statutory rights. Please ensure you complete the Returns Form that is found on our Returns Page.
It is advisable to send the item by Recorded Delivery for your own records. Once item is received by Orelia we will e-mail you within 5 working days of receipt.
If your item becomes faulty within 6 months of purchase we are able to assist with a refund or a replacement for your item, please contact us via email for further help. We are unable to refund or replace items purchased more than 6 months ago.
If item is unsuitable, delivery charges for return of the item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange. Please contact us at email@example.com before sending your faulty return.
Unfortunately, for hygiene reasons, we cannot refund or replace any earrings. We are also not able to accept goods which have been removed from the packing card, unless they are faulty.
Please send items back to: Orelia Ltd, 21 Hambridge Trading Estate, Willowbrook Road, Worthing, West Sussex, BN14 8NA.