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Returns Form & Policy

If you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 28 days, providing the goods are returned unworn and in their original packaging.

You can download and print a returns form here. Simply fill it in an pop it in your return and send back to us using the address label on your invoice.

Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. 

This does not affect your statutory rights.

It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Orelia we will e-mail within 3 working days of receipt.

If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to: Orelia Ltd, 2 Railway Approach, Station House, Worthing, West Sussex, BN11 1UR. 

If you have any queries regarding delivery and returns, please contact our customer service team info@orelia.co.uk