Returns Form & Policy
If you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 60 days during the Covid-19 pandemic, providing the goods are returned unworn and in their original packaging.
You can download and print a returns form here. Simply fill it in an pop it in your return and send back to us using the address label on your invoice.
If you are unable to access a printer during the Covid-19 pandemic please include a handwritten note stating your Order Number, Name & Reason For Return.
Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty.
This does not affect your statutory rights.
It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Orelia we will e-mail within 5 working days of receipt.
If item is unsuitable, delivery charges for return of item will not be reimbursed. If item is faulty, then delivery charges will be reimbursed along with refund or exchange.
Please send items back to: Orelia Ltd, 21 Hambridge Trading Estate, Willowbrook Road, Worthing, West Sussex, BN14 8NA.
If you have any queries regarding delivery and returns, please contact our customer service team firstname.lastname@example.org