We've extended our returns policy for Christmas. Any orders placed on or after 13th November 2023 can be returned up until 31st January 2024 for a refund or an exchange.

If you are not completely satisfied with your order, you can return it to us for a refund or an exchange within 30 days.

We are unfortunately unable to accept:

• Earrings or piercing jewellery.
• Engraved pieces.
• Worn goods or items returned not in their original packaging.

If an item in your order is faulty, please contact us at info@orelia.co.uk prior to returning your order.

1. Package your items in their Orelia packaging
2. Please include a note stating your Order Number, Name & Reason For Return.
   
3. Print our address label or handwrite this on the front of your package
4. Simply return with your chosen courier - It is advisable to send the item by a tracked service for your own records. Remember to keep your proof of postage receipt.

Please return all goods to: Orelia Ltd 21 Hambridge Trading Estate, Willowbrook Road, Worthing, West Sussex, BN14 8NA

• Returned items will always be refunded to the original payment method used when placing your order, this includes Orelia gift cards.
• Once the parcel is received at Orelia we will e-mail you within 5 working days of receipt.
  
• Once we have issued the refund, please allow 7-10 working days for the funds to show up in your account.
• If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.

If your item becomes faulty within 6 months of purchase we are able to assist with a refund or a replacement for your item, please contact info@orelia.co.uk for further help. We are unable to refund or replace any items purchased more than 6 months ago.

This does not affect your statutory rights.