Returns Form & Policy

If you are not completely satisfied with your order, you can return it to us for a full refund or an exchange within 60 days during the Covid-19 pandemic, providing the goods are returned unworn and in their original packaging.

You can download and print a returns form here. Simply fill it in an pop it in your return, add our returns label and send back to us. 

If you are unable to access a printer please include a handwritten note stating your Order Number, Name & Reason For Return.

Unfortunately for hygiene reasons we cannot exchange or refund earrings unless they are faulty. 

Engraved items cannot be returned or exchanged due to their personalised nature unless they are faulty.

This does not affect your statutory rights.

It is advisable to send the item by Recorded Delivery for your own records. Once item is received at Orelia we will e-mail within 5 working days of receipt.

If an item is unsuitable, delivery charges for the return of the item will not be reimbursed. If the item is faulty, then delivery charges will be reimbursed along with refund or exchange.

Please send items back to: Orelia Ltd, 21 Hambridge Trading Estate, Willowbrook Road, Worthing, West Sussex, BN14 8NA. 

If you have any queries regarding delivery and returns, please contact our customer service team info@orelia.co.uk